How do product reviews work?

Reviews on Coolbe are our users' opinions about ordered products. Those are written by real people with real passion!

How do I leave a review?

To leave a review, you need to confirm that you have received your order. This usually happens automatically once the package has been handed over to the recipient, and the order goes to the "Awaiting review" tab. For some orders, you might need to answer "Yes" when the "Have you received this order?" question pops up.

How do I edit my review?

This can be done at any time by clicking on/tapping the Edit Review button. You can change your star rating, text and attachments.

Can I post a review anonymously?

Of course! Use the Anonymous Review toggle or tick the corresponding box on the website. Your review will be published anonymously and hidden from the Reviews tab.

Tips for writing a review.

The most important thing is honesty!
Honest reviews help both users and us. We should know whether or not the product is worth removing from the website.

And also details!
Informative reviews are extremely helpful. Keep them about the product (not the rest of your experience) and don't include any personal info.

What should be in the photo or video?

Well, the product itself, photographed or filmed from different angles and in good lighting. Let others see the pros and cons of buying it.

And what shouldn't be?

Postal labels, bank cards, and any other personal identifiable information. Anything containing your personal data (last name, first name, address, telephone number, etc.) may be used for unwanted or fraudulent purposes.